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Submitted

Add articles to multiple collections

Related products:Knowledge & Help Center
  • December 5, 2024
  • 5 replies
  • 119 views

It would be good to be able to add articles to multiple collections. 

I can see a couple of questions about this in the community but no product ideas on it so far. 

 

A use case for us:

Most of our articles are visible to logged in users only, but I’d like some to be visible to anyone. I don’t want to remove the articles from their current categories, as that wouldn’t make sense. I want to be able to add them to the new publicly visible category. The only option I have is to duplicate the article, which is seems annoying and unnecessary to me. 

5 replies

  • New Participant
  • December 20, 2024

This would be super useful - especially if you wanted to store an article in a collection for ‘new feature releases’ and also in the collection most relevant to the functionality itself too.

We ended up working around this by having one Index article for new releases which linked to the others - but it’s a little janky.


Michaela Hone
Intercom Team
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  • Intercom Team
  • January 3, 2025
Idea merged into:

All the votes from this idea have been transferred.

Absolutely necessary for our team! 

Some articles cover a broad aspect of our software, and fit in multiple collections. Duplicating the article is far from ideal. 


  • New Participant
  • November 28, 2025

This is a must have! I want to ensure the articles live in all relevant collections for easy finding. 


  • New Participant
  • March 10, 2026

This would be a game-changer for us!! Upvoted!