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Planned

Add Custom Away Options

Related products:Core Inbox
  • October 25, 2024
  • 5 replies
  • 271 views

Nate E.
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I would like to be able to add custom away options that meet the needs of our business. For instance, there is no bathroom/restroom option, but should be.

5 replies

  • New Participant
  • October 25, 2024

I would love customizable statuses! 


Michaela Hone
Intercom Team
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  • Intercom Team
  • January 8, 2025
SubmittedPlanned

Michaela Hone
Intercom Team
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  • Intercom Team
  • January 8, 2025

The ability to add custom away mode status’ is on our roadmap. We will update here when it’s available 😄


  • New Participant
  • January 8, 2025

Seeing this on the roadmap is very exciting! Would this include reporting outside of the dashboard to facilitate historical reporting? I know that is a big gap we have, not knowing the time stamp of status changes 


Michaela Hone
Intercom Team
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  • Intercom Team
  • January 9, 2025

@Annie Venier that won’t be part of this feature release I’m afraid but I found a request for this. I recommend upvoting it and add the context in a comment as to why it would be helpful for your team 😊