Hi!
We have several brands within Intercom and want to make Copilot smarter and more brand-specific. Here are two ideas we'd like to explore:
1. Brand-specific filters for Copilot
We'd like to set up filters in Copilot so we can select which brand or teammates should have access to specific internal articles.
Goal: Questions and answers vary by brand, so agents should only see content relevant to the brand they support.
2. Brand-based past conversation filtering
We need a way to filter each teammate's past conversations by brand so Copilot can pull the right context when providing answers.
Goal: Each teammate supports a specific brand and should only access past conversations related to that brand for more accurate assistance.
These improvements would help ensure agents get the right information for their specific brand without clutter or confusion.
Thanks!