Add Georgian Language

Dear Intercom Team.

I hope this message finds you well. I am Keta, the head of the customer support team at Setanta Sports. I am writing to follow up on our previous request regarding the addition of Georgian language support in Intercom.

As we continue to expand our presence in Georgia, effective communication with our customers is crucial. Currently, the lack of Georgian language support significantly hampers our ability to provide timely and accurate assistance, both through our help center and chat-bot functionality.

While I understand that our request may not have received widespread popularity, I want to emphasize the importance of this feature for our specific market. Enhancing language support can greatly improve customer satisfaction and engagement, and it would demonstrate Intercom's commitment to catering to diverse markets.

I kindly urge you to reconsider our request and explore the feasibility of adding Georgian to your list of supported languages. It would make a meaningful difference in our operations and strengthen our partnership with Intercom.

Thank you for your attention to this matter. I look forward to your further action.

Hi @Keta 👋 Thanks for your message. I am looping in @Jennifer K who will help provide more information about that 🙌

Hello, @Diana Tripac just a kind reminder that we are still waiting for you update.

Hi @Keta 

The more votes on a product request, the more likely It is to be implemented.

This wish only has 15 upvotes currently so would need quite a lot more for our Product Team to consider if you can get more of your team members to vote then It will be more likely to be in the top requests.

Since it’s essentially AI-powered translation, could we launch it as a beta feature? At least for select customers who really need it? GPT, Gemini, and Claude all translate into Georgian quite well.

The fact that’s it’s not even possible to select “Georgian” as a language for a conversation severely limits the automation.

Hello Intercom Product Team,

We would like to strongly support the request to add Georgian (ქართული, language code: ka) to Intercom.

We are developing an AI-powered student support and communication system for Alte University in Georgia, using Intercom Workflows and Fin AI Agent.

We have encountered a significant limitation:

• Georgian is unavailable in the Language override settings.

• Selecting “ქართული” does not set the conversation language to Georgian.

• Intercom detects American English and sometimes displays English menu buttons instead of our manually written Georgian buttons.

• Fin AI Agent cannot guarantee reliable Georgian responses.

This prevents us from delivering a consistent Georgian-language experience to our students and prospective applicants.

We believe Georgian-language support also represents a valuable market opportunity for Intercom. The need extends beyond universities to banking, healthcare, telecommunications, and other customer-facing businesses in Georgia.

We are requesting official Georgian support across:

1. Messenger interface and localization

2. Workflow language detection and Language override

3. Fin AI Agent conversations and responses

4. Knowledge Base and Help Center content

We would be interested in participating in an early-access or beta-testing program and providing real-world testing scenarios and feedback.

Could your Product Team confirm whether Georgian language support is being considered and whether organizations in Georgia can help demonstrate demand?

Thank you for considering this request.