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Add Georgian Language

Related products:Messenger
  • October 10, 2023
  • 5 replies
  • 236 views
Eto
  • Eto
  • New Participant

My company relies on the Intercom as a tool for communication with customers, we have encountered some challenges when it comes to serving our Georgian-speaking customers effectively.

One of the main issues we face is that Intercom currently does not support the Georgian language and it causes some difficulties while in communication. We have started to use a Language Override in workflows. However, we find that we are unable to fully address all cases.
Also currently, Intercom does not allow us to publish a separate Help Center in the Georgian language alongside the English one.

In light of these challenges, we have been actively researching other companies from Georgia that utilize Intercom and have found that many of them using Intercom.

We kindly request that Intercom consider adding support for the Georgian language as an official language option. 

 

eto shengelia

    5 replies

    K
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    • Keta
    • Connector
    • October 16, 2024

    Dear Intercom Team.

    I hope this message finds you well. I am Keta, the head of the customer support team at Setanta Sports. I am writing to follow up on our previous request regarding the addition of Georgian language support in Intercom.

    As we continue to expand our presence in Georgia, effective communication with our customers is crucial. Currently, the lack of Georgian language support significantly hampers our ability to provide timely and accurate assistance, both through our help center and chat-bot functionality.

    While I understand that our request may not have received widespread popularity, I want to emphasize the importance of this feature for our specific market. Enhancing language support can greatly improve customer satisfaction and engagement, and it would demonstrate Intercom's commitment to catering to diverse markets.

    I kindly urge you to reconsider our request and explore the feasibility of adding Georgian to your list of supported languages. It would make a meaningful difference in our operations and strengthen our partnership with Intercom.

    Thank you for your attention to this matter. I look forward to your further action.

    Dianah Tripac
    Intercom Team
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    • Dianah TripacIntercom Team
    • Leading the Community @ Fin
    • October 16, 2024

    Hi @Keta 👋 Thanks for your message. I am looping in @Jennifer K who will help provide more information about that 🙌

    Dianah Tripac | Leading Community @ Fin
    K
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    • Keta
    • Connector
    • November 4, 2024

    Hello, @Diana Tripac just a kind reminder that we are still waiting for you update.

    Jennifer K
    Intercom Team
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    • Jennifer KIntercom Team
    • Intercom Team
    • November 4, 2024

    Hi @Keta 

    The more votes on a product request, the more likely It is to be implemented.

    This wish only has 15 upvotes currently so would need quite a lot more for our Product Team to consider if you can get more of your team members to vote then It will be more likely to be in the top requests.

    Jennifer | Technical Support Specialist
    V
    • Vas Diachenko
    • New Participant
    • June 14, 2025

    Since it’s essentially AI-powered translation, could we launch it as a beta feature? At least for select customers who really need it? GPT, Gemini, and Claude all translate into Georgian quite well.

    The fact that’s it’s not even possible to select “Georgian” as a language for a conversation severely limits the automation.

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