Add "has any value/ is unknown" options to custom attribute conditions. | Community
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Add "has any value/ is unknown" options to custom attribute conditions.

Related products:Workflows
  • September 8, 2024
  • 3 replies
  • 39 views

Nurit
Innovator ✨
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When using custom attributes as conditions in a workflow, the only options available are "is" or "is not". This means that if we want to check if a field is empty or has any value, we have to use "is" or "is not" for every value available, instead of simply choosing "has any value" or "unknown".

Furthermore, every time we update the attributes with new values, we also need to add those to the workflow branch condition.
It would be much easier if we could simply choose "has any value" or "unknown".

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • September 9, 2024

Hi @Nurit 

Jennifer here from Intercom 

I will pass this feedback on to our Product Team and keep my fingers crossed for you 🤞


Jennifer K
Intercom Team
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  • Intercom Team
  • September 9, 2024
NewDiscussion ongoing

  • New Participant
  • October 29, 2024

Hello @Jennifer K! Thanks for passing this feedback to the Product Team. I have the same issue as well (already up voted the idea). As you can see, having the “has any value” and “is unknown” conditions would spare us from having to add every possible value in Branch conditions. I’ve noticed that the option is not available for custom attributes with List Format, but it is available for other Formats (see images below). Let’s hope the Product Team can give us a hand with this quick fix. Many thanks!

 

 


  • New Participant
  • October 13, 2025

Hi Intercom team, is there an update on this? This is also a problem for me - adding this would help simplify a number of my workflows.