When Fin is deployed over E-mail there is a DMARC security (setting) before Fin will answer to the e-mail. In my case; like 20-30% of the incomming e-mails aren’t getting answered because of this problem:
"Fin did not try to answer because the sender could not be authenticated"
Fin escalates the conversation immediately, even when Fin could answer the e-mail so easily.
Right now, there aren’t any options to troubleshoot this problem or any triggers to solve it automatically. So my question is: Can you guys find a way to automate the process what fixes the error and so can Fin the e-mail that was sent in the first place?