Add Snippets to the Intercom API | Community
Skip to main content
Submitted

Add Snippets to the Intercom API

Related products:Knowledge & Help CenterIntegrations, API & Custom ActionsFin & AI
  • March 17, 2026
  • 1 reply
  • 56 views
Nathan Sudds
Top Expert ✨
Forum|alt.badge.img+8

It would be very helpful to be able to manage the snippets via the intercom API for a variety of maintenance tasks and for changes in operations to review and purge outdated snippets as well or to transform that content into guidance or procedures etc where needed.  

List snippets using the Developer API

 

Nathan Sudds, Intercom Consultant | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: https://www.intercom.com/customers/jukebox

1 reply

和
  • 和田友助
  • New Participant
  • June 4, 2026

+1, this is a must-have for us. Programmatic access to Snippets (and ideally Guidance) via the API or MCP would let us review and purge outdated content, promote the best into Guidance/Procedures, and tune Fin's content outside the UI as part of a proper improvement cycle. Hoping this gets prioritized.

Terms & ConditionsAccessibility statement