+1At this time it is not possible to add a table in an email reply or note.
We are currently migrating from Zendesk to Intercom and our teammates used to add tables is about half of their communications. So this is a big gap in the Intercom functionality.
+1Additional information from the 1LS team :
Description: Teammates often need to share structured or layout-based information, such as comparisons, status updates, data summaries, or step-by-step instructions, for a better view, without adding several Excel attachments for small details. The most efficient and professional way to present this information is through tables.
Impact: Without the ability to use tables:
- We are forced to manually format data using plain text, which is hard to read and unprofessional.
- Important information becomes unclear or confusing for the customer.
- In many cases, we need to create tables externally (e.g., Excel, Word, screenshots) and then attach or paste them, which adds extra steps and breaks the flow of the conversation.
This process is time-consuming and inefficient, especially when updates are needed. Overall, it slows down our response time and affects the quality of service.
Additional information from the 1LS team :
Description: Teammates often need to share structured or layout-based information, such as comparisons, status updates, data summaries, or step-by-step instructions, for a better view, without adding several Excel attachments for small details. The most efficient and professional way to present this information is through tables.
Impact: Without the ability to use tables:
- We are forced to manually format data using plain text, which is hard to read and unprofessional.
- Important information becomes unclear or confusing for the customer.
- In many cases, we need to create tables externally (e.g., Excel, Word, screenshots) and then attach or paste them, which adds extra steps and breaks the flow of the conversation.
This process is time-consuming and inefficient, especially when updates are needed. Overall, it slows down our response time and affects the quality of service.
I totally agree on this. We have the same situation.
| cannot add or paste table in chat and tickets reply | |
Although your community Reply section has this feature to inset the table. WONDEFUL!!
+1Hi
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