Hello Intercom team!
I have a feature request that is probably somewhat unique. We have some external systems that our admin teams will forward emails to that do automated entry of things like purchase orders so that we can easily convert them to sales orders in our enterprise systems (Netsuite in this case). Right now, we have to do this manually for email conversations coming in that have purchase orders attached to them, but this process could be fully automated if we had a way to enable Fin to forward emails as part of a workflow or procedure. Currently there is no way to do this on the platform and as such we cannot automate those conversations.
It would be awesome if email forwarding was added as an action that was available as part of those flows so that we could enable automation of this process! I am sure there are other use cases for this too that would be beneficial to other Intercom users.
If you need any further context about our use case, let me know!