Hi team,
We’d love to have a dedicated workflow trigger for when Fin closes a conversation — similar to the existing trigger “If teammate changes the conversation state”.
Use case:
We send a CSAT survey before the conversation is closed. When a human agent closes the chat, we can already use workflows to branch logic based on the user’s rating.
However, when Fin closes the conversation, there is currently no way to trigger a workflow at that moment.
