The customer propose an UI change for the very first lead message inside Fin chat to the intercom team? Now for leads the e-mail can be required, which is good, but it is not telling WHY the lead cannot send the message when the e-mail is not typed in. Adding some red asterix to the form for e-mail address might solve this confusion.
Submitted
Adding a visual indicator (like a red asterisk) to show the email is required
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