Adding a “Wait until in Business Hours”
In the below screenshot we’re setting up a workflow for unresponsive customers, allowing tickets to close after x days. However we don’t want someone getting the auto message and subsequent close outside of business hours.
I hoped using branches would fix this however the ‘Until’ logic means if the ticket was meant to close before business hours (Eg 7:30am) it will wait til tomorrow 9am to close.
Their should be the option to send next time time is in business hours.

