Additional text for the rating feature

I have another feature request. So far, we’ve been working primarily with email inquiries. When the review is sent, only the box with the 5 smileys is displayed (rating). It would be great if we could add some additional text here. Currently, the customer just sees the smileys without any reference to which ticket, etc.—that comes across as unprofessional. We did add some text in the workflow, but it isn’t being displayed.
Thanks