AI analysis of conversation data

Requirement - 'I want to': Analyse conversation content in bulk using AI integration to identify themes and trends.
End Result - 'So that': We can improve our help centre for Fin and make product enhancements through our ongoing product development.
Action - 'When I do this': Access a function similar to Kraftful within Intercom, without needing to work with an API.
Result - 'This Happens': The system automatically identifies trends and themes in conversations, eliminating the need for manual tagging by CS agents, which is often inaccurate or incomplete.