Hello suggestion to improve:
when ticket conversation is automatically converted to ticket we have an issue that subject/title filed all the time with “Ticket” and there is no description.
There is difficult to find needed ticket when half of your ticket has same subject- and has no sense.
Also form customer pint of view - opening ticketing portal and all your ticket are ticket:D
you have good enaught feature AI autofill- filling subject and description based on what is happening during conversation great! but it is not working with workflows….