Dear Team,
We noticed that in the switch from AI inbox translation Alpha to Beta, a specific feature has been removed, or we can’t locate it anymore.
Before, in your Help Center, it said something along the lines of:
“Open any conversation where a customer is using a different language. You will see a translation indicator showing that the conversation is being translated. “
Screenshot below as we have seen it in our workspace:
Can we please get this indicator back? It’s easy to spot and important for agents to know if a conversation’s being auto-translated. As you can imagine, support agents multitask and juggle different conversations and currently, it’s easy not to notice such conversations (we’re aware of the indicators, but they’re not enough).
Thank you,