Hi team,
We recently started evaluating the AI Inbox Translations feature, and we're very interested in using the inbound translation functionality. It has the potential to save our support team a significant amount of time that is currently spent translating incoming messages.
However, we're not entirely satisfied with the quality of the outbound translations. We'd love to be able to enable inbound translations only, while keeping outbound translations disabled.
The reason is that errors in inbound translations generally don't affect our business, as we can still understand the customer's intent. On the other hand, outbound translations are not shown to us before the message is sent, so we have no way of verifying whether the translation has altered the meaning or context—which unfortunately happens from time to time.
Would it be possible to support this kind of setup, where only inbound translations are enabled?
Thank you.