It would be helpful if Intercom had an AI feature that can rephrase a support agent’s message to sound more friendly, natural, and professional before sending it to the customer.
For example, agents could write a quick rough reply, then use AI to improve the tone so it feels more like a real customer support conversation. The AI could make the message warmer, clearer, and more empathetic while keeping the original meaning.
This would help support teams respond faster while still maintaining a friendly and high-quality customer experience.