It would be great if once the transcript of an inbound call is available that it could be summarized by the AI and then pasted into the conversation as a note. It’s a lot of work to go through all the calls to make sure they are included in the conversation.
Released
AI summary for Call Transcript add in discussion
+3- Intercom Team
Hi
Jennifer here from Customer Support 😊
Thanks for this request, we have this on our current roadmap planned 💪
+1- Intercom Team
Hey
You can read more about how the feature works here:
https://www.intercom.com/help/en/articles/8488923-call-recordings-and-transcripts
+1- Intercom Team
Hey
You can read more about how the feature works here:
https://www.intercom.com/help/en/articles/8488923-call-recordings-and-transcripts
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