Alerts to actively engage with poor (1-2) CX conversation ratings

Ideally an alert to send to key teammates - so support team are aware of any 1 and 2 CX ratings, so the teammates can follow up if the user did not get a satisfactory experience with support. 
Perhaps can be done as an overnight process or how often the ratings are applied (as soon as possible is better).

Currently would need to manually run the CX reports and filter accordingly and monitor accordingly.