Currently, monitoring the health of Data Connectors and Procedures requires manual oversight within the Intercom dashboard. If a sync fails or a procedure becomes "unhealthy" due to credential expiration, API changes, or server errors, there is no immediate notification. This lead-time between a failure and its discovery results in outdated customer data, broken workflows, and delayed responses to end-users.
I would like to request an Alerting System that proactively notifies admins when a Data Connector or Procedure changes status from "Healthy" to "Unhealthy" (or "Failed"). Ability to receive alerts via:
- Intercom In-app notifications.
- Email (sent to specific workspace admins).
- Slack/Webhook integration.
Granular Alerting: The ability to toggle alerts on or off for specific connectors (e.g., alert me for Salesforce sync failures, but ignore minor sandbox procedure errors).
Failure Context: Notifications should include a brief summary of the error (e.g., "401 Unauthorized" or "Schema Mismatch") to allow for faster troubleshooting.
Auto-Recovery Alerts: (Optional) A follow-up notification when a connector returns to a "Healthy" state.