The ability to search/filter by All ticket states from the inbox would give our team the ability to manage our tickets for our clients similar to the search/filter option in the ticket portal. Currently, the custom ticket states we created are not in the Search/Filter dropdown.
See below. The ticket Portal has the option of searching by All ticket states.
I hope to see this option added soon.
Melinda
The ability to search/filter by All ticket states from the inbox would give our team the ability to manage our tickets for our clients similar to the search/filter option in the ticket portal. Currently, the custom ticket states we created are not in the Search/Filter dropdown.
See below. The ticket Portal has the option of searching by All ticket states.
I hope to see this option added soon.
Melinda
Yes, I 100% agree.
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