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Similar functionality

Allow adding articles to multiple collections

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  • October 30, 2023
  • 31 replies
  • 904 views
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31 replies

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  • Sowjenya
  • Active User
  • August 26, 2026

​@Dianah Tripac, having followed DITA-style structured authoring for 10 years, I’m so glad your team chose to beta test re-usable content!

    Dianah Tripac
    Intercom Team
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    • Dianah TripacIntercom Team
    • Leading the Community @ Fin
    • August 27, 2026
    Updated idea statusSubmitted→Similar functionality
    Dianah Tripac | Leading Community @ Fin
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    • Sowjenya
    • Active User
    • August 29, 2026

    ​@Dianah Tripac: Will this be available via APIs too? I’m testing it right now.

    Nathan Sudds
    Top Expert ✨
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    • Nathan Sudds
    • Top Expert
    • August 31, 2026

    ​@Dianah Tripac Definitely interested in this too!  For multiple workspaces, I’ll send the IDS

    Nathan Sudds, Intercom Consultant & Host of the Fin Community Office Hours | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: fin.ai/customers/jukebox
      Dianah Tripac
      Intercom Team
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      • Dianah TripacIntercom Team
      • Leading the Community @ Fin
      • September 7, 2026

      ​@Sowjenya not sure about that but I can check this out with the team if you like.
      Have you got access already? If not, make sure to submit the request using the link I shared earlier.

      Dianah Tripac | Leading Community @ Fin
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      • Sowjenya
      • Active User
      • September 8, 2026

      That would be very helpful, ​@Dianah Tripac. Thank you! :)
      I do have access to this feature already, but trying to use it via APIs.

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