Currently, Fin AI Agent has no way to add CC or BCC recipients to its outbound email replies. Fin can only carry forward participants that were already on the inbound thread , there is no mechanism to inject a standing address into every reply Fin sends.
When human teammates reply, they can manually add CC or BCC recipients. But when Fin handles the conversation autonomously, there is no equivalent option, meaning automated responses fall outside these oversight and compliance workflows entirely.
What we're asking for
The ability to configure one or more standing CC and/or BCC addresses that are automatically included on every email reply Fin sends. Ideally this would be configurable at:
- Deployment level — a global setting under Fin AI Agent > Deploy > Email that applies to all Fin email replies
- Workflow level — an option within the "Let Fin handle" step for more granular control per workflow
This would bring Fin's email behaviour in line with what human teammates can already do manually, and ensure automated responses aren't excluded from compliance, audit, and oversight processes.
The reason why we are asking for this?
Audit and Compliance
Provides an easily accessible audit trail that can be used for internal investigations, compliance reviews, information requests, and quality assurance activities without relying solely on the Intercom platform.
Operational Visibility
Allows authorised staff to search and review AI-generated outbound communications directly within Outlook, reducing the need for additional platform access when validating customer interactions.