It would be incredibly helpful if Fin AI’s Content & Source Guidance allowed us to reference entire Help Center collections (or even tags), instead of requiring individual article links.
Right now, our Help Center is structured so that multiple articles live under the same topic within a collection. When configuring Fin AI guidance, we have to manually add each article one by one. This creates a few challenges:
- There’s a character limit in the guidance field, which makes it difficult to include all relevant articles
- It’s time-consuming to maintain, especially as content grows
- It’s not scalable, every time we add or remove an article, we need to manually update the guidance
Being able to point Fin AI to a collection (or dynamically include articles via tags) would make this much more efficient and future-proof. It would ensure guidance stays up to date without constant manual intervention.
This would be a big quality-of-life improvement for teams managing larger, structured Help Centers.