Allow Fin to embed video in chat and email responses similar to how Fin shares images | Community
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Allow Fin to embed video in chat and email responses similar to how Fin shares images

Related products:Fin & AI

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We would like to give Fin the ability to embed playable video in chat and email responses similar to how Fin shares images. Or in some cases provide a direct link to the video.  

Currently if we request information from Fin that could include a video, Fin responds with “here is the video...”, but Fin can only share a link to the article where the video lives.  

2 replies

  • New Participant
  • July 27, 2026

Hi ​@Gerald Prado , I have a question. I am able to embed how-to videos or guides in our help documentation pages. Can Fin automatically pick these videos and guides and show them in its answers? 


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  • Author
  • Innovator ✨
  • August 24, 2026

Hi ​@Gerald Prado , I have a question. I am able to embed how-to videos or guides in our help documentation pages. Can Fin automatically pick these videos and guides and show them in its answers? 

It cannot. Right now Fin isn’t able to put them into a playable format in chat. It can only link to them as far as we’ve seen. You can take clips and turn them into gifs, and those will play as they’re technically an image, but it cannot serve up playable video yet.