When customers send screenshots in Intercom conversations, images can be opened but cannot be zoomed in.
This is a major limitation for support teams, especially for:
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Technical troubleshooting (settings, step-by-step flows, small text)
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Customers using smaller screens
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Accessibility (older users or users with visual impairments)
In many cases, screenshots contain critical details that are simply unreadable without zoom, which slows down resolution, increases back-and-forth, and creates frustration on both sides.
Being able to zoom in/out on images and or being able to put the image in landscape format directly in the conversation would:
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Improve customer experience
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Speed up issue resolution
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Reduce unnecessary follow-up messages
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Significantly improve accessibility
This feels like a basic but essential feature for any support-heavy Intercom setup.
Would love to see this added 🙏
