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Allow scheduling for publishing help center articles

Related products:Knowledge & Help Center
  • April 28, 2025
  • 7 replies
  • 265 views

It would be ideal to schedule an article to “go live” or be published at a specific time. This is a fairly common feature on other documentation platforms.

 

Use case wise: We have specific times that features are released or courses ares released. If we can schedule the articles, we can ensure they are published as soon as the course or feature is launched.

7 replies

Christian S12
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This would be a great addition to the knowledge base. We run into the same issues.


  • New Participant
  • June 17, 2025

This would be a useful feature


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  • Innovator ✨
  • February 23, 2026

This should extend to all to publish and unpublish on a schedule(date and time zone) for all potentially temporary content;
Public Articles, Snippets and Internal knowledge, along with Guidance too


Paul D
Intercom Team
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  • Intercom Team
  • May 19, 2026
Updated idea statusSubmittedReleased

Paul D
Intercom Team
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  • Intercom Team
  • May 19, 2026

Hi ​@Karissa van Baulen 

 

Good news! Our product team just released the feature requested above. 🎉  Please see this article for more details. 
 


Paul D
Intercom Team
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  • Intercom Team
  • May 19, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

Paul D
Intercom Team
Forum|alt.badge.img+2
  • Intercom Team
  • May 19, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.