Right now, ticket attributes can only be edited in the web Inbox sidebar before closing a ticket. The mobile Conversations app doesn’t show this section, so attributes can’t be filled in on mobile.
This creates a gap for teams that work primarily from their phones. It would be very helpful if the mobile app allowed teammates to view and set ticket attributes directly before resolving a conversation.
This would make mobile workflows much smoother and reduce the need to switch to desktop just to complete required ticket data.