We need the ability to easily flip between tickets within the same Intercom browser instance without losing the ticket we’re working on- essentially having multiple tickets opened up at once. At this time, the only option is to open multiple browser tabs for each ticket we need to reference which is very inefficient. Having the ability to have tabs of tickets within the same browser tab/instance to flip back and forth between will be more effective and more user friendly when we need to reference information in multiple customer tickets.
Submitted
Allow tabs within one Intercom instance to have easier access to view multiple tickets
+1Adding on from 1 of my teammates: Intercom only allows one ticket to be open per browser tab, forcing agents to constantly switch views and lose context when handling related issues. This slows workflows and increases error rates, especially for teams managing multi-ticket processes. It matters because efficiency in technical support relies heavily on the ability to reference multiple data points simultaneously, and tabbed ticketing dramatically improves agent performance.
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