Conversations and tickets that contain a lot of information are often not easy to work with.
When a teammate is typing a message or a note, the screen enlarges, causing the previous comments to almost not be visible anymore.
It would be nice to be able to resize the area’s ourselves so that a teammate can decide what is visible and not.
Please have a look at the attached screenshot. The red area where the customer’s comments are visible, is very small. If the teammate needs to view information from the customer while creating their note, they potentially need to scroll a lot.
