"Always write high-quality content" is useless advice — what does that even mean when the reader is an AI agent? | Community
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"Always write high-quality content" is useless advice — what does that even mean when the reader is an AI agent?

Related products:Knowledge & Help CenterFin & AI
  • July 27, 2026
  • 1 reply
  • 39 views
Conor
Super User ✨
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New Support Stack episode with ​@Dawn, AI Knowledge Manager at Fin. She's turned that vague instruction into a concrete 14-factor checklist you can run against any help article — the things that break AI retrieval and human comprehension at the same time (ambiguous references, missing alt text, steps buried in prose, headings that don't match how customers actually ask). Then she runs the whole check live as a single Operator prompt: what passes, what fails, and exactly what to rewrite.

Watch Dawn’s second episode on Support Stack here!

Behind the scenes with Intercom setups from real customers: https://www.youtube.com/@support-stack | Get your recommended Support Stack episode: https://tally.so/r/RGagkl?utm_source=intercom&utm_medium=community_signature&utm_campaign=fin-quiz

1 reply

  • alrj00
  • New Participant
  • October 9, 2026

"Most transfers arrive within minutes" is true, but the agent will repeat it to someone whose transfer is stuck in pending. I ran a test on a demo transfer company, and the agent told a customer with a pending transfer it was "on its way" 3 times out of 3.

Usually, the fix is just putting the condition in the same sentence, like "once it shows Completed, it usually arrives within minutes." Also worth checking whether two articles describe the same policy differently, since the agent will quote whichever one it pulls.

@Dawn curious if one of the 14 already covers this?

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