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Articles Bulk Export and Import

Related products:Knowledge & Help Center
  • February 12, 2025
  • 4 replies
  • 192 views

We really miss the option to bulk export and import articles from the Intercom dashboard. Standard formats like csv, excel or pdf would be a huge upgrade to the current API only solution. 

It would be great if it was possible to export articles on multiple levels

  • select articles - export selected articles
  • collection - export all articles in a collection
  • entire customer-facing help center - export select help centers
  • select folders - export selected folders
  • entire knowledge base - export all content including autogenerated content, snippets, etc. 

4 replies

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+1 to all of this. 

Would also like to even be able to just export a .csv file of the all articles table with my columns and filters applied, and ideally having a Created At date (logged here in the forum elsewhere) added.


Would also love to be able to export articles based on a tag in the UI, especially since this isn’t available across the API either.


TBelevska
Innovator ✨
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  • Innovator ✨
  • June 9, 2026

I fully agree that this would be a valuable native feature — especially the ability to export by collection or folder for content audits and migrations.

I’d suggest the following workarounds :

  • Articles API — GET /articles for export to JSON/CSV, and POST /articles for importing back, including collection and parent folder assignment.
  • Help Desk Migration — supports exporting and importing Intercom articles as part of a broader migration or a standalone KB transfer. That includes migrating article language versions and updating cross-links.
  • A simple CSV export of the articles table (even metadata-only) would still be a huge UX win — seconding Sophie's comment. Tag-based filtering in the export would be especially useful, too.

Gustav Riederer
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+1 – we'd like a bulk import for articles as well, ideally with multiple languages per article.