Hi there!
The main part of my role is to ensure we have information accuracy across every bit of information within Help Center articles, macros, custom answers, and workflows. Is there a way to utilize a tagging system with all of these categories so I ensure the copy stays consistent? Right now, I am tracking it all manually and I’m afraid it’s not efficient.
I am aware the Tag feature will capture articles and answers, but leaves me to search for areas the copy may exist in macros and workflows. Essentially, I am trying to ensure anything sent to our customers is accurate across the board.
Thanks in advance for any additional insight or advice!
