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Assignment Limit Based on Team Inbox

Related products:Workload Management (Conversation Assignment)

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Hi Intercom,

 

We want to set up our inbox so that certain team inboxes have a different assignment limit to the workspace as a whole. This is because some of our work is different in nature, some easier, some longer-winded, and some quick fixes that can be solved multiple at a time. Please consider this as a new feature!

3 replies

Paul D
Intercom Team
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  • Intercom Team
  • December 23, 2025
Submitted→In Beta

Paul D
Intercom Team
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  • Intercom Team
  • February 24, 2026

Hi ​@SamLewin 

Good news! Our product team just released the feature requested above. 🎉
As always we appreciate your feedback! 

 


Paul D
Intercom Team
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  • Intercom Team
  • February 24, 2026
In Beta→Released