We have multiple sources of knowledge for Fin, including confluence, websites, and articles hosted on Intercom. Occasionally, the sync will fail for confluence or a website. I’d like a notification to be sent to the admins of the account when this happens so that we can review and re-sync as needed.
Fin relies entirely on these sources to be able to help our customers and agents, so it seems like a big oversight in Intercom that if the content fails to sync nobody is notified.