I would love to have a feature where Intercom would recognise the language of the customer and have a button where you can let the inbox translate the message for you. Also automatically translate your own messages to the language of the customer without needing to click the translate AI button every time. This is currently also not available in Dutch btw.
Released
Automatic language detection and translation
+3- Intercom Team
Hi
Jennifer here from Intercom
Have you considered integrating with Unbabel for this until Fin Translate supports more languages? I will pass this feedback on to our Product Team too 🤞
We have Spanish, French, German and Greek users and each time they need help we need to use Google translate and paste in the translation so others in the business can understand what is going on with the conversation!
It’s very very time consuming - so please plan to implement this feature quickly!
We have Spanish, French, German and Greek users and each time they need help we need to use Google translate and paste in the translation so others in the business can understand what is going on with the conversation!
It’s very very time consuming - so please plan to implement this feature quickly!
It’s already implemented. You just need to have your agents on “Full Co-pilot” seats and the translations will be automatic!
Just make sure Multilingual is enabled under Settings > Workspace > Multilingual
Toggle on ‘Enable AI Inbox Translation”
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.