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Automatic Translation of Help Center Articles

Related products:Knowledge & Help CenterFin & AI
  • November 18, 2025
  • 3 replies
  • 13 views

Today, it is possible to easily translate content within conversations. However, the translation of Help Center articles is still not automated.

This limitation creates a significant workload, especially when managing multiple languages in the Help Center.

In the age of AI and given the rapid evolution of your tools, it feels surprising that automatic translation of Help Center content is not yet available. Introducing this feature would provide major benefits in terms of time savings, consistency, and overall efficiency.

3 replies

Agree! The automatic translations from the default languages is badly needed


Luka Dujmovic
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  • Active User
  • February 24, 2026

+100. This would be so useful and also for snippets and internal article types. For Help center articles, currently there’s the need to use external tools like Lokalise and export/import article translations. It’s a time and resource consuming process and Intercom is already half-way there with automated inbox translations.


With how much Intercom is pushing and developing Fin, it is insane that translating an article isn't even possible. 

Intercom, you're falling way behind!