Automatically translate articles | Community
Skip to main content
Submitted

Automatically translate articles

Related products:Knowledge & Help Center
  • November 14, 2025
  • 2 replies
  • 50 views

It would be very helpful if Help Center articles could be automatically translated into supported languages when we change the language in edit mode. Ideally, when an admin switches the article language, the system would:

  • Auto-generate a draft translation of the article content in the selected language

  • Allow the admin to review and edit that translation

  • Let us publish once the translation has been reviewed

This would save time, improve consistency across languages, and make it easier to maintain multilingual content.

    2 replies

    Jonas Arvidsson

    Hi there! Just wanted to throw our support behind this idea as well. 🙌

    Having native translation for Help Center articles built right into Intercom – rather than depending on an outside tool – would be a real game changer for us. There's so much impressive, forward-looking functionality being built into the platform, so it feels a bit surprising that automatic translation hasn't landed yet, especially since a number of other platforms have had it in place since 2023.

    A few things that matter most to us:

    • Native translation within the Help Center, so the whole process stays in one place instead of bouncing between tools.
    • Glossary support, to keep product names, key terms, and tone consistent no matter the language.
    • Control over which articles are translated, because not every piece of content needs to reach every market.

    Right now we're managing nearly 250 articles across 3 languages, with more languages on the roadmap. As we scale, doing this without built-in support becomes increasingly difficult to sustain. 🌍

    We've been with Intercom since 2015–2016 and really value the product, but this is one area that weighs heavily as we think about our long-term direction. An integrated, glossary-aware translation feature would make it so much easier to keep expanding alongside Intercom.

    Appreciate you considering this – looking forward to seeing where it goes! 🙏

      • David V.
      • New Participant
      • October 16, 2026

      Hello,

      I'd also like to support this request: native translation would be a real plus.

      Right now, relying on a third-party tool has become a real headache, especially when updating existing articles. Ideally, every edit should automatically trigger a suggested translation in the languages enabled in the Help Center.

      Centralizing our FAQ in Intercom is a real advantage, and the configuration options are excellent. This feature is the only thing missing.

      Do you know if this feature is planned?

      Terms & ConditionsAccessibility statement