Automatically translate articles

Hi there! Just wanted to throw our support behind this idea as well. 🙌

Having native translation for Help Center articles built right into Intercom – rather than depending on an outside tool – would be a real game changer for us. There's so much impressive, forward-looking functionality being built into the platform, so it feels a bit surprising that automatic translation hasn't landed yet, especially since a number of other platforms have had it in place since 2023.

A few things that matter most to us:

• Native translation within the Help Center, so the whole process stays in one place instead of bouncing between tools.
• Glossary support, to keep product names, key terms, and tone consistent no matter the language.
• Control over which articles are translated, because not every piece of content needs to reach every market.

Right now we're managing nearly 250 articles across 3 languages, with more languages on the roadmap. As we scale, doing this without built-in support becomes increasingly difficult to sustain. 🌍

We've been with Intercom since 2015–2016 and really value the product, but this is one area that weighs heavily as we think about our long-term direction. An integrated, glossary-aware translation feature would make it so much easier to keep expanding alongside Intercom.

Appreciate you considering this – looking forward to seeing where it goes! 🙏