Being able to edit workflows more efficiently by adding mid-paths or change path directions

Hey everyone,

We are relying massively on the workflows and overall, they are great. However, there is one limitation that is a real pain. The inability to add mid-paths or change the path directions.

And what I mean by that is the following example. I know it’s a simple one but imagine how this will look if you have to edit a complex workflow.

Here is the example.

1. I have a workflow that simply asks for Conversation rating and depending on the rating, it notifies a Slack channel;

   

   2. I want simply to add a check where if the conversation as already rated, we should not send a CSAT rating again. The configuration should be edited by simply adding this branch that will check if Conversation rating was already requested.

      

      3. However, if I want to do this change, I have to add the condition here

      4. 

         Currently, this is not possible. So I have to delete all paths, and simply start everything from scratch. This won’t be a huge work for this particular example but if I want to rebuild some of our complex workflows, this will be a huuuge pain.

Idea: Being able to edit path directions and adding mid-paths without the need of deleting all the steps that follows.