Better Knowledge Content search

I would like to see improved search/semantic search function on both the user-facing help center view & back-end view in Intercom Knowledge > Content.

This would help the user experience, not requiring them to have an exact keyword match to get the relevant content.

Plus, this makes content management much easier, as we wouldn’t have to create/update tags for each piece of content. Ideally, I could ask Intercom: “What help center articles do we have on [topic]?” and it could return a list of the relevant pieces. This would be extremely valuable when we have a UI upgrade/feature update, and I need to make slight adjustments to a substantial number of articles.