We were using the Review Statuses in Monitors to track conversations where we needed Fin to improve its responses, and then update the status once we’d implemented changes and tested that Fin had improved its responses.
It’s helpful when the reviewer and the conversation designer are different people, or simply when the reviewer doesn’t have time to make improvements while reviewing conversations.
Now we had to create a tracker using another app. Bringing the Review Status will keep us working within Intercom.