There’s a really straightforward bug I tried to report yesterday but had to have a painfully long “conversation” with Fin. It’s been a day now and I was prompted regarding the long wait, whether I still need assistance or not.
It feels really silly to wait to speak to a person (after giving all the bug information to the bot) for information like this that can simply be relayed and read whenever Intercom staff has the time.
I’d really like to see a way to bypass Fin to directly report bugs or give feedback on the product. I’d prefer if Intercom reach out to me if they don’t understand my bug report or product feedback, rather than needing to be available to reply whenever they get a chance to check my message. I think it would save both customers and Intercom staff’s time.
(FWIW, the bug I want to report is that when you upload a user csv without a header row and it has errors, each line it reports an error on is off by 1 row. For example my error report said 3, 11, 17, 25 but those entries were imported correctly and it was 4, 12, 18, and 26 that had an import error. So it took me a long time to figure this pattern out because I felt the need to check every single entry, since I was having both false positives and false negatives when I spot-checked the list.)
