- Would be great to be able to bulk change Help Center article visibility
- Editing the audience on each article individually is time-consuming and frustrating
- Ideal end state: be able to bulk change article audience permissions by collection or by selecting multiple at a time (similar to the way we can currently use the bulk action “Change Fin audience”)
Submitted
Bulk change Help Center audience targeting
+7Hey
Fully agree—bulk editing for Help Center visibility would be a massive game-changer. 🚀 The current workflow is a bit of a slog, to say the least.
I actually just dug into the Intercom API to see if there was a sneaky workaround, but even there, article audience targeting isn't exposed for updates. 🛠️ When you can’t even automate it via code, you know it’s a bottleneck that genuinely needs addressing.
I’d also suggest allowing Audience Rules at the Collection level. Imagine moving a "Beta" collection to "Public" and having every article inherit those permissions instantly. In this AI era, we shouldn't be stuck clicking through articles one by one like it's 2015. 🖱️💤
Fully supporting this request! ✅
Cheers,
Roy 🇬🇧
I hope this gets addressed soon. Every time we have a beta launch, or any situation where we need to gate articles, the process of segmenting the Help Center audience is extremely manual and time-consuming.
It would be great to see a bulk action for Help Center audience that mirrors what already exists for Fin audience — select multiple articles, choose the audience, done. Even better would be collection-level audience inheritance, so articles automatically pick up the visibility settings of their parent collection. That alone would cut our beta-to-public workflow down dramatically.
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