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Bulk Rules on Articles

Related products:Knowledge & Help Center
  • July 5, 2023
  • 3 replies
  • 91 views

While preparing for our Fin implementation, We’ve realised we need to set rules on all of our help centre articles. It would be really helpful to be able to cascade rules based on collection, or tick multiple articles with certain rules or be able to bulk override existing rules with a new set.

 

Would make creating quick Fin profiles for specific audiences easier.

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • July 10, 2023
NewDiscussion ongoing

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Yes please, and be able to filter by the Audience rules or see them easily in the All Article and Collection overview screens. This would save so much time checking rules in settings article by article. 😀


  • New Participant
  • May 8, 2026

Hi, can we resurrect this topic? We waste a lot of time setting Fin audience rules for each article per each of its supported languages. An option that would help would be even if the Fin audience rules can be propagated to all language versions, e.g., when I set the Fin rule for the source EN language, the rule to be applied to all language versions of that same article.