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Clarify Before Answering

Related products:Fin & AI
  • November 26, 2024
  • 3 replies
  • 22 views

It would be great if the Fin AI agent clarifies the question with the customer first, perhaps rephrasing the customer's original question to ensure understanding, confirms their interpretation, and then provides an answer only after the customer verifies that the question has been correctly understood.

3 replies

Milan
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  • Top Expert
  • November 26, 2024

Hi ​@Motahare - that’s interesting thought, but most of the time it would be unnecessary step. If this would not be ON/OFF feature, but more dynamic (just in case FinAI is not sure about it) than I see that this could be useful. 

FinAI already asks a user to rephrase, but only if it can not understand - so it’s kind of similar. 


  • Author
  • New Participant
  • November 26, 2024

Hi ​@Milan. Generally, I agree with you, but let me add the details I have in mind. I think especially in businesses or products with more complexity or details, or even features that have subtle differences despite similarities, there is a need to ask this question so that Fin AI can use a more appropriate reference.


Milan
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  • Top Expert
  • November 26, 2024

Oh yes, I agree ​@Motahare, it might need more context for AI to provide the precise answer. As it is working now, AI will tend to provide comprehensive answer covering multiple cases.