For now, it is only possible to export a conversation/ticket to a .txt format.
It would be nice to have it in PDF format, including a nice layout.
Our teammates for example export tickets to send them to a Service Manager for escalation.
Submitted
Conversation export to PDF
+1
It would also be nice if this feature could be triggered through a workflow, to cc to another client user and any conversation exports include the full conversation.
We have multiple clients who only want to engage with the messenger if we can send a recap of the conversation to one of their group email inboxes at the end of the conversation. When we investigated doing this, the .txt conversation Export truncated the discussion, not including all replies, and could not be triggered from a workflow so this became a huge administrative burden on our team.
+1Additional information from the 1LS team :
Description: In many cases—especially during escalations, audits, or internal reviews—we need to provide a complete and well-formatted overview of a ticket or conversation. However, the system does not offer an option to export a conversation to PDF, which creates unnecessary manual work.
The only option now is to:
- Manually copy and paste the entire email chain, including customer messages and internal notes.
- Reformat the content to make it readable and professional.
- Ensure no important context is missed.
Impact: This process is time-consuming, error-prone, and inefficient, especially for long or complex tickets.
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.