- What you want: a “closed by” field (workflow vs teammate)
- Why it matters: to track abandoned workflows vs manual closes
- Where you’d use it: reporting, filtering, and monitoring
- Example: “Report on conversations closed by workflows vs teammates”
Submitted
Conversation tracking details - 'closed by'
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.