When reviewing conversations in the spam folder, if you come across one that isn’t spam and want to move it to the inbox, the created date of that resulting inbound is the date/time it was moved out of spam, rather than when the email or conversation was initially received.
This makes sense if it’s capturing the date that the conversation record was created in Intercom, but we have no reference to when the inbound was received (and thus how long the user has been waiting) when answering it in the inbox. Would love to at least have that insight within the conversation, but ideally the created date would reflect when it first came into the system/was caught in spam.