Allow modification of the initial CSAT even when it has been submitted with a comment, by resending a new evaluation when the conversation is reopened. This way, the rating can be updated to reflect the most recent context of the interaction.
Submitted
CSAT Re-evaluation After Conversation Reopening, Even When a Comment Has Been Submitted
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.